Terms of Service

Effective Date: October 2026. Standard terms governing event staffing bookings, hostess dispatches, crew payments, and platform usage across Kenya.

100% Attendance Guarantee

Standby reserve dispatches ensure zero empty desks at your venue doors.

E-TIMS & KRA Compliant

Transparent invoicing for corporate tax compliance across Kenya.

Flexible Cancellation

No penalty for booking cancellations made 24 hours prior to event start.

Standardized Protocol

Strict adherence to corporate dress code, grooming, and VIP etiquette.

1. Acceptance & Agreement Scope

This Terms of Service agreement ("Agreement") is entered into by and between Event Ushers Platform Ltd ("Event Ushers", "Platform", "we", "us") and any person or corporate entity ("Client", "Organizer", "You") using our web applications, booking engine, or contracted crew personnel.

By submitting a crew booking form, signing an event contract, or registering as an event usher, hostess, or security crew member, you agree to comply with all terms herein.

2. Client Responsibilities & Event Setup

To ensure flawless execution, Event Organizers agree to provide:

Accurate Event Briefings: Venue details, shift call times, guest count estimates, and specific protocol requirements at least 24 hours prior to shift commencement.
Safe Working Environment: Secure venue access, designated resting break areas for long shifts (6+ hours), and hydration stations.
Venue Badging & Credentials: Timely issuance of accreditation passes or wristbands required for crew to access restricted guest zones.

3. Service Level Agreement (SLA) & Headcount Guarantee

We take pride in our 99.4% on-time attendance rating across Kenya. Our Service Level Guarantees include:

The 60-Minute Pre-Door Protocol

All booked hostesses, security personnel, and protocol officers must complete geo-fenced mobile check-in 60 minutes before guest doors open. If any crew member fails to check in 45 minutes prior, our automated standby engine dispatches pre-cleared reserve crew immediately at no extra charge.

4. Rates, Billing & Tax Invoicing

All financial transactions are conducted transparently in accordance with Kenyan tax laws:

• Quotations & Deposits: Written quotes are valid for 14 days. Corporate bookings require a 50% deposit upon contract signing to lock in crew availability.
• E-TIMS Tax Compliance: Event Ushers issues official KRA E-TIMS invoices for all corporate transactions.
• Overtime Hours: Shifts extending more than 30 minutes past agreed completion times are billed at standard hourly rates rounded to the nearest hour.

5. Cancellation & Rescheduling Policy

We understand that event timelines can change. Cancellation terms are structured as follows:

More than 24 Hours Notice: 100% full refund or complimentary rescheduling to a new date.

12 to 24 Hours Notice: 15% administrative processing fee applies; remaining balance fully credited.

Less than 12 Hours Notice: 30% crew mobilization fee retained to compensate assigned personnel who reserved their shift availability.

6. Crew Code of Conduct & Etiquette

All crew members admitted to the Event Ushers network are bound by strict professional standards:

• Grooming & Attire: Immaculate corporate suit, formal dress, or custom branded uniform as specified by the client.
• Zero Solicitation: Crew members are strictly prohibited from soliciting personal tips, side employment, or private contact details from event guests or clients.
• VIP Non-Disclosure (NDA): High-profile summits and private galas carry strict confidentiality. Photography of confidential VIP guest lists is strictly forbidden.

7. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the Laws of the Republic of Kenya. Any disputes arising out of or in connection with this Agreement shall first be resolved through good-faith negotiation, or escalated to arbitration in Nairobi under the Nairobi Centre for International Arbitration (NCIA) rules.

Questions About Our Terms?

If you have any questions regarding client contracts, E-TIMS billing, or crew terms, please contact our legal desk:

legal@eventushers.co.ke / support@eventushers.co.ke

Event Ushers Platform Ltd, Westlands Commercial Plaza, 4th Floor, Nairobi, Kenya

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